Privacy Policy

1. Introduction

giga45 ("we," "us," "our") operates an online gaming platform accessible at https://giga45.cam (the "Platform") that provides casino games, sports betting, togel (Indonesia's traditional lottery game), and related entertainment services to users in Indonesia and other permitted jurisdictions.

This Privacy Policy describes how giga45 collects, uses, stores, shares, and protects personal information obtained from users ("you," "your") who register for, access, or use our Platform. This policy applies to all data collected through the Platform, including through our website, mobile applications, customer support channels (live chat, email, WhatsApp), and any other services we provide.

We are committed to transparency in our data handling practices and compliance with applicable data protection regulations. Your trust is essential to our business, and we take our responsibility to protect your privacy seriously.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a giga45 account or use our services, you provide us with the following personal information:

• Registration Data: Full legal name, date of birth, email address, phone number, residential address, and chosen username and password.
• Identity Verification Data (KYC): Government-issued identification documents (Indonesian ID card / KTP, passport, driver's license), proof of residence documents (utility bills, bank statements), and facial verification photographs to comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations.
• Financial Data: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details), payment card information (processed through secure third-party payment processors—we do not store full card details), and transaction history (deposits, withdrawals, bets, winnings).
• Communication Data: Messages, inquiries, and support requests submitted through live chat, email, WhatsApp, or in-app messaging, including any attachments or documents you provide.
• Marketing Preferences: Your consent to receive promotional communications, newsletters, bonus offers, and marketing materials via email, SMS, or push notifications.

2.2 Information We Collect Automatically

When you access and use the giga45 Platform, we automatically collect certain technical and behavioral data:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, iOS, Android), browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, features accessed, games played, bet amounts and types, session duration, click patterns, and navigation paths through the Platform.
• Location Data: IP address, geolocation data (country, city, region) to verify compliance with geographic restrictions and licensing requirements.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to store preferences, analyze usage patterns, personalize content, and improve Platform functionality. See Section 7 for detailed cookie information.
• Game and Betting History: Complete records of all bets placed, games played, outcomes, winnings, losses, and bonus usage to ensure fairness, detect fraud, and resolve disputes.

2.3 Information from Third Parties

We may receive personal information about you from third-party sources:

• Payment Processors: Transaction verification and fraud detection data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers.
• Identity Verification Services: Verification results from third-party KYC and AML compliance providers that confirm your identity and check against fraud databases and sanctions lists.
• Affiliate Partners: Referral source information if you accessed giga45 through an affiliate link or marketing partner.

3. How We Use Your Information

giga45 processes your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Create and maintain your user account
• Process deposits, withdrawals, and financial transactions
• Provide access to casino games, sports betting markets, togel, and other gaming services
• Track your gaming history, bets, and account balance
• Deliver customer support through live chat, email, WhatsApp, and in-app messaging
• Send transactional communications (deposit confirmations, withdrawal notifications, account alerts)

3.2 Legal and Regulatory Compliance

• Verify your identity and age (21+ requirement) to prevent underage gambling
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Detect, prevent, and investigate fraud, money laundering, and other illegal activities
• Respond to legal requests, court orders, and government inquiries
• Enforce our Terms & Conditions and investigate Terms violations
• Maintain records as required by gaming licenses and applicable laws

3.3 Platform Improvement and Personalization

• Analyze usage patterns to improve Platform functionality, game selection, and user experience
• Personalize content, game recommendations, and bonus offers based on your preferences and activity
• Conduct research and development to enhance security, performance, and features
• Test new features, games, and promotional campaigns

3.4 Marketing and Promotions

• Send promotional emails, SMS messages, and push notifications about bonuses, tournaments, and special offers (only if you have opted in)
• Display personalized advertisements and marketing content based on your gaming preferences
• Manage loyalty programs, VIP tiers (Bronze, Silver, Gold, Platinum, Diamond, Black Diamond), and reward schemes

3.5 Responsible Gaming

• Monitor gaming patterns to identify potential problem gambling behaviors
• Enforce deposit limits, session time limits, and self-exclusion requests
• Provide access to responsible gaming tools and gambling addiction resources

4. Legal Basis for Processing

giga45 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our Terms & Conditions and provide gaming services you have requested (account creation, deposits, withdrawals, gameplay).
• Legal Obligation: Processing is required to comply with KYC, AML, age verification, gaming license requirements, and other applicable laws and regulations.
• Legitimate Interest: Processing is necessary for fraud prevention, security monitoring, Platform improvement, and business operations, balanced against your privacy rights.
• Consent: You have explicitly consented to marketing communications, personalized advertising, and optional data processing activities. You may withdraw consent at any time.

5. Data Sharing and Disclosure

giga45 does not sell your personal information to third parties. We share data only in the following limited circumstances:

5.1 Service Providers

We share data with trusted third-party service providers who perform services on our behalf:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML compliance services that verify your identity and screen against fraud databases.
• Customer Support Tools: Live chat platforms, email service providers, and CRM systems used to deliver customer support.
• Cloud Hosting Providers: Secure data centers and cloud infrastructure providers that host the Platform and store data.
• Analytics Providers: Tools that analyze Platform usage to improve performance and user experience.

All service providers are contractually obligated to protect your data, use it only for authorized purposes, and comply with applicable data protection laws.

5.2 Legal and Regulatory Authorities

We disclose personal information when required by law or to protect our legal rights:

• In response to court orders, subpoenas, legal processes, or government requests
• To comply with gaming license requirements, tax reporting obligations, or financial regulations
• To investigate or prevent fraud, illegal activity, security threats, or Terms violations
• To protect the safety, rights, or property of giga45, our users, or the public

5.3 Business Transfers

If giga45 is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. You will be notified of any such change in ownership or control.

5.4 Game Providers

Certain gaming content (slots, live casino, sports betting markets) is provided by third-party game studios and platform integrators. These providers may collect limited data (bet amounts, game outcomes, session duration) necessary to deliver game functionality. They are contractually prohibited from using your data for any purpose beyond operating their games on the giga45 Platform.

6. Data Security

giga45 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your device and giga45 servers is protected by 256-bit SSL/TLS encryption—the same standard used by Indonesian banks.
• Secure Storage: Personal data is stored on secure servers in restricted-access data centers with physical and digital security controls.
• Access Controls: Only authorized giga45 personnel with a legitimate business need can access your personal information, and all access is logged and monitored.
• Payment Security: We are PCI-DSS compliant and do not store full credit card numbers. Payment data is tokenized and processed through secure, certified payment gateways.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential risks.
• Account Security: You are responsible for maintaining the confidentiality of your login credentials. Use a strong, unique password and enable two-factor authentication (2FA) where available.

Despite our security measures, no system is completely secure. If you believe your account has been compromised, contact customer support immediately.

7. Cookies and Tracking Technologies

giga45 uses cookies (small text files stored on your device) and similar tracking technologies to enhance your experience and analyze Platform usage. Types of cookies we use include:

You can control cookie settings through your browser preferences. Disabling essential cookies may affect Platform functionality and prevent you from accessing certain features.

8. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: Request a copy of all personal data giga45 holds about you.
• Right to Rectification: Correct inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements (e.g., transaction records must be kept for tax and regulatory purposes).
• Right to Restrict Processing: Limit how we process your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format and transfer it to another service provider.
• Right to Object: Object to processing based on legitimate interest, particularly for marketing purposes.
• Right to Withdraw Consent: Withdraw consent for optional data processing activities (e.g., marketing communications) at any time.

To exercise any of these rights, contact giga45 customer support at [email protected] or through live chat. We will respond to your request within 30 days and may require identity verification to protect your data from unauthorized access.

9. Data Retention

giga45 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

• Account Data: Retained while your account is active and for 5 years after account closure to comply with gaming license requirements, tax laws, and AML regulations.
• Transaction Records: Retained for 7 years to comply with financial regulations and tax reporting requirements.
• KYC Documents: Retained for 5 years after account closure to comply with identity verification and AML requirements.
• Marketing Data: Retained until you withdraw consent or for 2 years after your last interaction with giga45.
• Support Communications: Retained for 3 years to maintain service quality and resolve disputes.

After retention periods expire, personal data is securely deleted or anonymized.

10. International Data Transfers

giga45 operates internationally and may transfer personal data to countries outside Indonesia to our service providers, data centers, and business partners. When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Service provider certifications and compliance with international data protection standards
• Legal mechanisms that ensure data protection equivalent to Indonesian laws

11. Children's Privacy

giga45 does not knowingly collect personal information from individuals under 21 years of age. Our Platform and services are intended solely for adults. If we discover that we have inadvertently collected data from a minor, we will delete it immediately and permanently close the associated account. Parents or guardians who believe their child has provided personal information to giga45 should contact customer support immediately.

12. Changes to This Privacy Policy

giga45 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. Changes will be effective immediately upon posting to the Platform. The "Last Updated" date at the top of this document indicates the most recent revision.

We will notify you of material changes via email or a prominent notice on the Platform. Your continued use of giga45 after changes are posted constitutes acceptance of the revised Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact giga45:

• Email: [email protected]
• Live Chat: Available 24/7 through the Platform
• WhatsApp: Available 08:00 - 23:00 WIB daily

Our data protection team will respond to your inquiry within 30 days.